I was sure he was a scammer, but was curious to find out what he wanted to do, so played him along for about 30 minutes. He then asked me to unplug my router for so that nobody had access and then switch on my computer. It spooked me a bit when the first 18 characters were the same as what he told me at the beginning.
He then asked me to type some more commands which just listed a few ports and the status of services nothing risky at this point, he said he was just trying to prove he was from Microsoft and could be trusted. Next he said to turn my router back on and he would help me to clear the configuration changes the hackers had made, so at this point I'd had enough and said no, I'm not doing that and told him I thought he was a scammer and was a XXXX. He took offense at this and said I was helping foreign hackers to launder money and that he would get the police involved and would block all my communications from my house and delete all the files from my computer and that I would have to take all my equipment to the Microsoft offices in Reading about miles away to be reactivated if I ever wanted to use it again.
Obviously getting desperate and trying to scare me now. My question is :- Is the first 18 characters of the Windows product or license key always the same? Regarding the licence key, that is 25 characters but there are some that have been used for a digital licence during the free upgrade period that are classed as default keys and will be exactly the same on all computers. The motherboard ID is used for activation against other references that cannot be listed in Windows Was this reply helpful?
Yes No. Sorry this didn't help. Thanks for your feedback. I don't think it was actually the license key that was displayed now as I googled it and it seems common for those numbers to be used in a scam. For more information, view known tech support scam numbers and popular web scams. Share and implement the general tips on how to prevent malware infection. Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to fix your computer.
Download software only from official vendor websites or the Microsoft Store. Use Microsoft Edge when browsing the internet. Furthermore, Microsoft Edge can stop pop-up dialogue loops used by these sites. Enable Microsoft Defender Antivirus in Windows It detects and removes known support scam malware.
Uninstall applications that scammers asked to be install. This time i answered and it was good old technical and Maintenance Department of Windows Operating System. Sunday, 26th, January at Friday, 24th, January at They were calling from New Zealand. Caller ID says Monday, 20th, January at Paul was a nice Indian speaking chap who informed me that he was part of the Windows Technical Support Group.
They are based in London. He did give me his address which was 25 Collvile Square Gardens in London. He proceeded to tell me that hackers were trying to get in to my system and he had identified this. I asked him what the weather was like to which he replied 2 Degrees Celsius and then hung up….
Wonder if they have any issues with hackers?? Please be aware of this. Monday, 13th, January at Be aware that the fraud has started again. I have had 9 calls in a week and am running out of expletives to use. Friday, 27th, December at I just spent an entertaining half an hour stringing these guys along and winding them up.
Really, if these guys are genuine they really need to work on their customer service skills. Saturday, 4th, January at I received the same call today from an Indian woman.
I knew something was up when she could not tell me what the technical errors were that was supposed to have been reported. I even have the telephone number from which they called. Friday, 13th, December at They gave the number and email windows. I am putting every effort to identify and prosecute them.
They will regret this. Windows Tec dept. Wednesday, 4th, December at Received a phone call from a man today with an Indian accent, which i could not understand. I hung up on him one time and then he called back. I have also found that they can become abusive if you question them. Fortunately the only thing they really know about you is your name in the phone book, sadly there is no easy way to block their calls.
Friday, 15th, November at I received a call from these guys earlier today,Indian voice, from windows technical dept. I said call later. Same Indian voice called later 4 times back to back from c I asked questions on how they got my information again no answer just repeated same thing. Monday, 22nd, June at I have been scammed by these people.
I was not computer savvy enough to know this was a scam. My bank disputed the charge and I got my money back. Then I had to change all my on-line accounts and monthly deductions. Long story short, they continue to call me at least twice a month trying to get into my computer. They always hang up, but continue to call. Getting sick of these calls. So look out one and all.
Thursday, 14th, November at He had my name and address which concerned me. I have had these in the past and they happened to catch me at home every day there is a blank message on my answer machine — probably them.
I said that is not a company name, let me look you up on the internet and then I found this page and started to read out the comments why not it is there money and I had some spare time. The number that came up on my caller ID was:.
Tuesday, 12th, November at I received a call this morning telling me they were from Microsoft Internet Support and that I was downloading infected sites and that they needed me to get in front of my computer so they could correct the problem.
I told them I was not interested and hung up the phone. They did not call back. What puzzles me is that they knew my name. The caller did have an Indian accent. I figured it was a scam, because it made no sense for Microsoft to contact me about infections on my computers. That is what antivirus programs are for. Microsoft could care less if I had computer problems. Finally, I could hear other people in the background talking on the phone. Tuesday, 5th, November at Read this and find out , it is not nice.
Wednesday, 2nd, October at I get sometimes 4 calls a day! Sure it is a scam and I am trying to gather intelligence on the scammers. I take names and email addresses. I even got a telephone number for their London office Add whatever you can here.
I intend to track them down and bring prosecutions. Friday, 12th, July at I got that same kind of call. Hard to understand his accent. I told him I have no problem with my computer. I said, No your Not. Wednesday, 10th, July at The man — Indian accent — was very insistent and kept talking for 15 minutes. I asked him to send me an email to explain what he wanted to do — he said it was against their regulations and hung up. Tuesday, 9th, July at They gave me a number so as I could check on their authenticity, As I pretty computer literate I knew that microsoft do not call in this way so, of course I did not do what they asked.
Someone less knowledgeable could be easily fooled as thy were very plausible apart from the very heavy Indian accents and the clearly false British names. Thursday, 4th, July at Three more calls in the last two weeks.
First two callers put the phone down when I mentioned their scam, the third one listened almost apologetically to my rant while still insisting no scam. Monday, 8th, July at Yes, first call today.
Claimed they were from Windows Technical support saying they needed to access my computer. Immediately said Windows would not contact by phone.
Sounded as though the Lady caller was Indian and the call was from abroad but was unable to get the number on calling here in the UK. I said this was a fraudulent call and put the phone down. Thursday, 27th, June at I have been getting these calls for a couple years now. They went on for a while then stopped for many months. But in the last month or 2 have started back up again and I get them nearly every day.
Each and every time I tell them not to call back. Most of the time they have asked for my husband but this last time they asked for me. I told them this and that I knew it was a scam of some sort. Saturday, 22nd, June at Had a phone call this afternoon from Kevin who said he was from Windows Technical Dept. I am an OAP and he really frightened me, saying that my computer would crash at any time and told me to switch on my computer and go to ammyy.
He gave me a phone number but when I phoned no one answered. I just hope I have not let him into any information. Thursday, 20th, June at I have had four to date.
Just had one five minutes ago. The first one claimed to be from internet computer. The second could not speak English at all. Also the first Indian to call. Friday, 14th, June at I received one yesterday Very heavy Indian accent and I could barely understand him. I am always very suspicious with anything like this and told him I would not co-operate.
I told him to email me and I would show my son who is in IT. The email said it was from Windows help desk and this is the contents: Hi mam, This the windows help desk informing you that the laptop that you are using with the computer license I. Our Technician tried you calling and he will help you out by guiding on the phone call to show all the problems, because this problem need to be fixed urgently otherwise it will damage the operating system of yours.
He called me back half hour later yes VERY persistant! He said he would call back tomorrow, I told him not to bother. Thank you all for your comments which confirm my suspicions. I will now put this on Facebook and be extrememly rude to him if he calls today!! Wednesday, 12th, June at I just received a call from Mike Roger with Windows Tech Support telling me my computer has been sending in error reports which means I have a trojan virus. He asked me to go to the start button on my computer.
He then wanted my cell number. I asked for his number. He told me I must call him back it is very important so that no one gets into my computer and steals my passwords etc. Very heavy indian accent and supposed phone number no extension, but windows id number I assume a scammer! Tuesday, 11th, June at Thanks to you all. Asked him to ring back later which gave me time to check and find this page. Saturday, 1st, June at He was Indian with a heavy thick accent too. He claimed my computer has malware and viruses and he was going to guide me through a process to get rid of them.
I questioned him further and he stated that he was with Microsoft wondow support. So I said OH your from Microsoft too? After going back and forth and he was telling me to go to my computer now.. I said no and he was clearly getting nowhere. He became even more persistant.. I told him no and hung up on him. He kept going back and forth telling me he was from pc richards then microsoft windows.
He clearly did not have my name or personal information AND the number he called from was a skype number.. Received a call from Windows Tech Dept.
Dumb me let them on my computer and 1 hr. We cancelled the card so fortunately no harm was done. Now tonight the 30th, I got another call from them. This time I got the name of the guy, phone number to call him back and the that the call came in on. If anyone is investigating and need the number I would be happy to give it to you.
Thursday, 30th, May at I just received a phone call from them a few minutes ago. I played dumb and told them they would have to wait and talk to my son. They supposedly are calling back later this evening. Thanks for all the comments above. Your email address will not be published. This site uses Akismet to reduce spam. Learn how your comment data is processed.
Kim Harding Follow. This is just about Johnson, it is the whole Tory establishment who put him in power, they are rotten and corrupt to the core All his life this is how people have treated Johnson. Those backing him have neither self respect nor respect for us whom they are elected to serve. Shameful people. Shameful dishonourable people trashing our country.
What is an appropriate number of traffic fatalities for your family?? Im a proponent of getting a decent bike because you'll actually enjoy riding it and it won't go to waste sitting around unused. Search for:. Addendum: There have been a number of attempts to comment on this blog saying that the fraudster making these calls are legitimate, the latest came from: Author: luckysharma IP: Like this: Like Loading Kim Author archive Author website.
Monday, 25th, October Computing related call blocking , calls from windows technical department , computer scam , harmful download , malware , Microsoft , Phone call , Phone call windows , Phone scam , scam , technical department of windows , virus scam , windows technical department phone calls. Previous Post Next Post. Djessy Tuesday, 26th, June at Reply. Tasfiya Begum Sunday, 4th, February at Reply.
Ralph Greenham Monday, 5th, March at Sue Friday, 2nd, February at Reply. Perkins Tuesday, 22nd, August at Reply. Ellis Wright Tuesday, 25th, July at Reply.
Angi Kay Thursday, 6th, July at Reply. Kim Thursday, 6th, July at Dana Thursday, 15th, June at Reply. Glynis Robinson Monday, 1st, May at Reply. Kevin Haile Wednesday, 29th, March at Reply. Anthi Wednesday, 16th, November at Reply. Butch Saturday, 29th, October at Reply. Eleanor Friday, 8th, April at Reply.
Kim Wednesday, 6th, April at Reply. Benandcindy Tuesday, 29th, March at Reply. The address and phone number the scammers gave me was south lemon avenue walnut creek california Denise Sunday, 6th, March at Reply. Scott,B Sunday, 10th, January at Reply. Ricco Tuesday, 5th, January at Reply.
Kim Tuesday, 5th, January at Microsoft does not make unsolicited calls, so beware of anyone claimed that they do. Dan Baugh Wednesday, 16th, December at Reply. Scooter Wednesday, 23rd, December at Catrina Tuesday, 15th, December at Reply. Kim Sunday, 22nd, November at Reply. Brian Thursday, 12th, November at Reply. Pelicansview Saturday, 7th, November at Reply. Detch Tuesday, 6th, October at Reply. Richardson Wednesday, 30th, September at Reply. Ronald Stanley Monday, 28th, September at Reply.
Kim Monday, 28th, September at Judy Tuesday, 1st, September at Reply. He kept talking so I hung up. He called at am in the morning. Jeanie Friday, 28th, August at Reply. Oh dear. Do you think I upset the young man? Rachel Friday, 14th, August at Reply. Sanvoisin Tuesday, 25th, August at Sue Wednesday, 26th, August at Jen Wednesday, 12th, August at Reply.
Download software only from official Microsoft partner websites or the Microsoft Store. Use Microsoft Edge when browsing the internet. It blocks known support scam sites using Microsoft Defender SmartScreen. Also, Microsoft Edge can stop pop-up dialog loops used by these attackers. Use Windows Security real-time antivirus protection in Windows.
It's on by default and it detects and removes known support scam malware. Tip: Click here for a free, printable, sheet of tips for spotting tech scams that you can keep for reference or share with friends and family. Uninstall any applications that scammers have asked you to install.
For more info on how to uninstall applications, see Repair or remove programs in Windows. If you have given scammers access to your device, consider resetting it. To learn how, see Recovery options in Windows. Note: Performing serious recovery methods like resetting your device can be a bit time-consuming, but this may be your best option in some situations—for example, if fake error codes and messages pop up continually, all but preventing you from using your device.
Run a full scan with Windows Security to remove any malware. Learn how. Apply all security updates as soon as they are available. For more info, see Update Windows. Change your passwords. Learn how to change your Microsoft account password. Call your credit card provider to contest the charges if you've already paid. Let them know what happened; they'll probably want to cancel and replace your affected cards to prevent the scammers from using them again.
Help Microsoft stop scammers, whether they claim to be from Microsoft or not, by reporting tech support scams at:.
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